guciTerms of Use
These terms set out the conditions under which we at guci provide our platform to account holders. By creating an account on guci, you agree to these terms and our privacy policy. Our service is available only in jurisdictions where online gaming and wagering comply with applicable law.
Our platform offers sportsbook betting (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Account holders fund their balance using local payment methods — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet).
This page outlines your rights and obligations when using guci, our account policies, deposit and withdrawal terms, dispute resolution, and jurisdiction notice.
Account Eligibility and Opening
To open an account on guci, you must be of legal age in your jurisdiction and not prohibited by law from using online gaming or wagering services. We do not offer guci in jurisdictions where such activities are prohibited.
When you create an account, you provide your name, email, phone number, and residential address. You agree that all information is accurate and complete. You are responsible for keeping your login credentials confidential and for all activity on your account.
We reserve the right to suspend or close your account if we discover that you have provided false information, are underage, or are accessing guci from a prohibited jurisdiction. We also reserve the right to close accounts that show signs of fraud, money laundering, or other illegal activity.
Your account is personal and non-transferable. You may not share your login credentials with anyone else or allow another person to use your account.
Verification is mandatory on guci
Before you can deposit or play, your account must pass our verification process. We require identity documents, address proof, and payment method binding to comply with anti-money-laundering regulations.
Deposits and Withdrawals
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are credited to your account balance immediately for e-wallets and within minutes for bank transfer. We do not charge deposit fees.
Minimum and maximum deposit amounts are set by our system and displayed during the deposit process. These limits may vary based on your account tier and verification level. Our support team can advise on specific limits if you have questions.
Withdrawals are processed to the same payment method you used for deposit. This protects you by ensuring funds return to you, the account holder. Withdrawals to e-wallets typically complete within a few minutes. Bank transfers may take a few hours depending on your bank's processing schedule. We do not charge withdrawal fees.
We reserve the right to review high-value withdrawals or unusual account activity before processing. This review takes a few hours during business days. If we request additional information (e.g., proof of income or source of funds), providing it promptly helps us process your request faster.
Account Balance and Winnings
Your account balance represents funds you have deposited minus any withdrawals, plus any winnings from games or bets. Your balance is always available for withdrawal, subject to our review process for high-value or unusual transactions.
Winnings from sportsbook bets, live-dealer games, or slot games are credited to your account balance immediately after the outcome is determined. You can use your balance to place additional bets, play other games, or withdraw to your payment method.
We do not impose a playthrough requirement or lockup period on winnings. You may withdraw your balance at any time without being required to play through it first.
Bonus and Promotional Terms
From time to time, we may offer promotional bonuses or welcome offers to new or existing account holders. Any bonus offer will be accompanied by specific terms, including eligibility requirements, playthrough conditions, and expiration dates.
Bonuses are optional. You are not required to accept a bonus offer to use guci. If you accept a bonus, you agree to the terms that accompany it. Bonuses may have restrictions on which games or markets they can be used for, and may expire if not used within a specified period.
We reserve the right to modify, suspend, or cancel bonus offers at any time. If you have questions about a specific bonus, contact our support team.
Responsible Account Use
You agree to use guci only for lawful purposes and in compliance with these terms. You may not use guci to:
- Engage in fraud, money laundering, or other illegal activity.
- Manipulate game outcomes or exploit technical vulnerabilities.
- Harass, threaten, or abuse our staff or other users.
- Access guci from a prohibited jurisdiction.
- Use automated tools, bots, or scripts to interact with our platform.
We monitor account activity for signs of abuse. If we detect suspicious behavior, we may suspend your account pending investigation. If we confirm a violation, we may close your account and forfeit any balance.
Dispute Resolution
If you have a dispute with guci regarding your account, a transaction, or a game outcome, contact our support team with details of the issue. Our team will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may escalate your complaint to our management team. We will review the escalation and provide a final decision.
We are committed to resolving disputes fairly and transparently. If you believe we have made an error, provide evidence (screenshots, transaction IDs, timestamps) to support your claim. This helps us investigate quickly and accurately.
Limitation of Liability
We provide guci on an "as is" basis. We do not guarantee that the platform will be error-free, uninterrupted, or free from viruses or malicious code. We are not liable for any indirect, incidental, or consequential damages arising from your use of guci, including loss of profits or data.
Our liability for any claim arising from these terms or your use of guci is limited to the amount you have deposited into your account in the 12 months preceding the claim.
Some jurisdictions do not allow limitation of liability, so this clause may not apply to you. In that case, our liability is limited to the maximum extent permitted by law.
Jurisdiction and Governing Law
guci services are available only where local law permits. We do not offer guci in jurisdictions where online gaming or wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's legal requirements.
These terms are governed by the laws of the jurisdiction in which guci is licensed to operate. Any dispute arising from these terms or your use of guci shall be resolved in accordance with those laws.
If you are accessing guci from a jurisdiction where such services are prohibited, you do so at your own risk. We are not responsible for any legal consequences you may face.
Verify your jurisdiction before using guci
guci is not available in all jurisdictions. Before creating an account, confirm that online gaming and wagering are legal in your location. Contact our support team if you are unsure.
Changes to These Terms
We may update these terms from time to time to reflect changes in our service, legal requirements, or business practices. We will notify you of material changes by email or by posting a notice on guci.
Your continued use of guci after we post updated terms constitutes your acceptance of the new terms. If you do not agree with the changes, you may close your account.
Contact and Support
If you have questions about these terms, your account, or our service, contact our support team. Our team is available during operating hours and speaks English.
You can reach us via email or the in-app support chat. We aim to respond to all inquiries within a reasonable timeframe.
Summary: Your Rights and Obligations on guci
By using guci, you agree to these terms and our privacy policy. You must be of legal age and not prohibited by law from using our service. Your account is personal and non-transferable, and you are responsible for keeping your credentials confidential.
We accept deposits through multiple local payment methods and process withdrawals without fees. Your account balance is always available for withdrawal. We do not impose playthrough requirements on winnings.
We reserve the right to suspend or close accounts that violate these terms or show signs of fraud. We are committed to fair dispute resolution and transparent account management. guci is available only where local law permits — you are responsible for verifying compliance in your jurisdiction.